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Please call at 0330 390 2005 or open a ticket via the Smart dashboard.

TOP 10 MOST POPULAR FAQs

What is a Dedicated Server?

A Dedicated Server is an isolated hosting environment dedicated to a single account or customer. As standard we fully manage Dedicated Servers, this includes the operation and monitoring of server software on the system.

What is Managed Cloud Hosting?

A Virtual Private Server / Virtual Dedicated Server is an isolated hosting environment, similar to a dedicated server apart from the fact it is ‘virtualised’ rather than physically separate. We operate on KVM environment.

What is Web Hosting?

A web host or web hosting service provider is a business that provides the storage space required for a website or web page to be accessible via the internet.

Websites are hosted on computers constantly connected to the internet called servers.

When you create your website and want other people to see it you will need to publish it online to a web host.

A hosting plan will also include email accounts and many other features which you can manage via an easy to use control panel.

You may have a web designer who has built a website for you which is now ready to be published and therefore need ftp details to publish your site. You will get your ftp details when you sign up.

You will also need a domain name (web address) which you can also purchase via the hosting company. We do offer a free domain with our annual hosting plans.

How does Web Hosting work?

When you buy a hosting from a company they will host your website files on their web servers.

Each computer or server on the internet has a unique ip address and a domain name server or DNS will connect it to the right computer that hosts your site. These basically tell the internet the physical address of the web server that you are hosted on.

The datacentre is protected by CCTV and secure perimeter fencing.

When someone types your domain name into the web browser it will connect to the server that hosts your website thanks to the DNS.

Is the Website Builder easy to use?

Yes! The website tool we offer is made with simplicity in mind, so that even novices can build a website quickly and easily. There’s no need to learn any coding, the whole tool is a simple drag and drop interface right in your web browser. Most people find they can get a website online in less than an hour with little difficulty.

Is data bandwidth unlimited?

Yes. We offer unlimited bandwidth on our hosting plans.

Is Cloud Hosting for me?

Whilst our shared hosting often offers the best performance you are likely to achieve with any hosted application, some applications such as Magento benefit from an environment only possible on a VPS or Dedicated Server. All of our VPSs can be configured to your exact requirements.

Do you take backups?

Yes, as standard we automatically take a daily backup of your files and databases, which we store in a secure off site location. We hold 30 days worth of backups and are able to restore them at any point. If requested we are able to take multiple daily backups.

What are the benefits of a Dedicated Server?

As a Dedicated Server customer you do not share resources with anyone else, meaning you benefit from extreme flexibility and high performance. With direct access to the underlying hardware, you are able to request custom configurations for software such as PHP, Apache, MySQL, spam filtering and more.

Do you charge VAT?

Yes, all prices, except where specifically marked, are plus VAT.

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