Billing Agreement

Aonap offers a no-quibble  day money back guarantee on all shared hosting packages (‘the Guarantee’).

The Guarantee does not apply to Virtual or Dedicated Servers, SSL Certificates, Domain Names, WHOIS, Firewalls, Exchange Mailboxes or shared hosting service renewals.

To request money back under this guarantee Customers must first cancel their plan in Aonap Control Panel and then email support within the first 14 days of opening their shared hosting plan.

You acknowledge and understand that any services bundled with or attached to the service that is cancelled will be forfeited at the point of cancellation.

Where a Domain Name is bundled free of charge with the hosting package, the Customer will be liable to pay the yearly cost of that Domain Name. The domain will be charged at Aonap list prices. The charge will be deducted from any refund made.

Refunds can take 7 working days to be processed. Refunds will be made using the same method that was used for payment.

This policy does not cover accounts which have violated Aonap’s Acceptable Usage Policy. The Guarantee can only be applied once, per Customer. Aonap reserves the right to amend or withdraw these terms and conditions at any time without notice to You.

Need help? Call our fanatical support team 24/7 at 0330 390 2005